Cancellation Policy

Changed your mind? No problem — here's how order cancellation works at VaanMart.

When You Can Cancel

You can cancel an order any time before it is packed or shipped — that is, while its status is still Pending or Confirmed. Because we deliver the same day, orders move to packing quickly, so if you wish to cancel, do it as soon as possible.

How to Cancel

1. Go to My Orders.
2. Open the order you want to cancel.
3. Tap Cancel Order and confirm.

Cancellation is instant and you'll receive a confirmation notification. Any items in the order are immediately released back to stock.

After the Order Is Shipped

Once an order has been packed or shipped, it can no longer be cancelled from your account. You can instead refuse the delivery, or accept it and raise a return request within 7 days under our Returns & Refunds Policy.

Refunds on Cancellation

• Cash on Delivery orders: no payment was taken, so nothing is owed.
• Prepaid orders: the full amount, including delivery charges, is refunded to your original payment method. Refunds are initiated immediately and typically reflect within 5–7 business days depending on your bank.
• Any coupon used on a cancelled order may be released for reuse where the offer terms allow.

Cancellation by VaanMart

In rare cases we may have to cancel an order — for example due to stock unavailability, a pricing error, an unserviceable address or suspected fraud. If we cancel your order, we'll notify you and refund any amount paid in full.

Need help cancelling an order? Write to info@vaanmart.com with your order number.