Cancellation Policy

Plans change. Here is when an order can be cancelled and what happens to your money.

Before Dispatch

You can cancel free of charge at any point before your order is dispatched — from your account dashboard, or by messaging us on WhatsApp with your order number. You receive a full refund, including the delivery fee.

After Dispatch

Once an order is out for delivery it cannot be cancelled, because the plants are already in transit. You can refuse the delivery, or accept it and raise a return under our Returns & Refunds policy.

Refund Timeline

Approved cancellation refunds are initiated within 72 hours of approval and credited within 3 working days, back to the original payment method. Cash on Delivery orders that were never charged need no refund.

Cancellations by VaanMart

Occasionally we may have to cancel — a plant fails our quality check before dispatch, or your address falls outside our delivery radius. We will contact you first and offer a replacement plant or a full refund on the same timeline above. You are never charged for an order we could not fulfil.

Service Bookings

Gardener visits, landscaping and décor projects are scheduled over WhatsApp. Please give us at least 24 hours' notice to reschedule or cancel a booked visit so the gardener can be reassigned.

Contact

Call or WhatsApp +91 92112 62619, 9:00 AM – 7:00 PM, 7 days a week, or email info@vaanmart.com.