Returns & Refunds

If something is not right with your order, we will replace it or refund you. Here is exactly how that works, and how long it takes.

Return Window

You can raise a return or replacement request within 7 days of delivery. Because live plants are perishable, please inspect them on arrival and report any transit damage the same day with a photo — the sooner we see it, the faster we can resolve it.

What Is Eligible

• Plants that arrive damaged, wilted beyond recovery, or clearly different from what was ordered.
• Pots, tools and accessories that arrive broken, or are unused and in their original packaging.
• Incorrect or missing items from your order.

What Is Not Eligible

• Normal settling after transit — a little leaf drop is common and usually recovers. Message us and we will help you nurse it back.
• Plants that have declined because of care after delivery (over-watering, no light, no repotting when advised).
• Used or planted goods, and clearance items marked non-returnable at the time of purchase.

How to Raise a Request

1. Message us on WhatsApp or email info@vaanmart.com with your order number.
2. Attach clear photos of the item and its packaging.
3. We confirm the outcome — replacement or refund — after reviewing the photos.

Refund Timeline

Once your request is approved, the refund is initiated within 72 hours of approval and credited within 3 working days.

• Online payments — refunded to the original payment method. Your bank may take a little longer to display it.
• Cash on Delivery — refunded by bank transfer or UPI to details you provide.
• Delivery fee — refunded in full when the fault was ours (damaged, wrong or missing item).

Replacements are dispatched on our next delivery run, usually within 24 hours for addresses inside a ~10 km radius of our Greater Noida West base.

Questions

Call or WhatsApp +91 92112 62619, 9:00 AM – 7:00 PM, 7 days a week.