VaanMart

Returns & Refunds

We want every plant to arrive healthy and every product to meet your expectations. If something isn't right, here's how returns, replacements and refunds work at VaanMart.

Return Window

You can raise a return or replacement request within 7 days of delivery. For live plants, please inspect your order on arrival and raise any issue as early as possible — plants are perishable and early reporting helps us resolve things faster.

What Is Eligible

  • Plants that arrive damaged, wilted beyond recovery, or significantly different from the product description.
  • Planters, tools or accessories that arrive broken, defective or incorrect (wrong item, size or variant).
  • Items missing from your order.

What Is Not Eligible

  • Plants damaged after delivery due to improper care, repotting or environmental conditions.
  • Natural variation in a plant's size, shape or foliage compared to photographs.
  • Items returned without their original packaging or with signs of use (for non-plant products).
  • Requests raised after the 7-day window.

How to Raise a Request

  1. Go to My Orders, select the order and choose Return / Replacement.
  2. Select the items, choose Refund or Replacement, and describe the issue.
  3. Upload clear photos of the product and packaging — this is required for damage or quality claims and speeds up approval.
  4. You'll receive a return number (e.g. RET-XXXXXXXX) to track your request.

What Happens Next

  1. Review: our team reviews your request, usually within 24–48 hours.
  2. Pickup: once approved, we arrange a pickup from your delivery address. Please keep the item packed and ready.
  3. Quality check: after we receive the item, we verify the issue.
  4. Resolution: we ship your replacement, or initiate your refund.

Refunds

  • Prepaid orders: refunded to the original payment method within 5–7 business days of refund initiation.
  • Cash on Delivery orders: refunded to your bank account or UPI — we'll collect the details when processing your refund.
  • Any coupon discount is adjusted proportionately in the refund amount.

Replacements

Replacements are shipped free of charge, subject to stock availability. If a replacement is unavailable, we'll issue a full refund instead.

Need help with a return? Write to info@vaanmart.com with your order number.

Last updated: 8 July 2026